{"id":23204,"date":"2024-12-20T21:27:52","date_gmt":"2024-12-20T21:27:52","guid":{"rendered":"https:\/\/zen4k.net\/refund-policy\/"},"modified":"2026-08-13T14:17:10","modified_gmt":"2026-08-13T14:17:10","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/zen4k.net\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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Refund Policy<\/h1>\n

This is a digital service activated immediately \u2014 nothing ships and nothing is returned. This page explains when we give your money back, and how. Last updated: 2026-08-13.<\/p>\n<\/div>\n<\/section>\n

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The short version<\/h2>\n
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  • Try before you pay.<\/strong> We set up a 24-hour trial on your own device \u2014 that is your real guarantee, because you see the service before spending anything.<\/li>\n
  • If something goes wrong on our side<\/strong> after purchase, we consider a refund within 14 days<\/strong> of activation.<\/li>\n
  • We deduct the days actually used<\/strong> and return the rest.<\/li>\n
  • No online payment is taken on this site, so a refund is arranged with you directly over WhatsApp or email.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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    The trial first \u2014 your real guarantee<\/h2>\n
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    • Ask for a 24-hour trial before buying and we set it up on your device.<\/li>\n
    • It shows you picture quality and channel stability on your connection, in your region \u2014 the things that genuinely differ from person to person.<\/li>\n
    • If it does not convince you, do not buy. That beats any refund promise.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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      When we refund<\/h2>\n
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      • A fault on our side<\/strong> that we could not fix within a reasonable time.<\/li>\n
      • Service-wide degradation<\/strong> affecting the subscription as a whole, not a single channel.<\/li>\n
      • Activation proved impossible<\/strong> on a device you told us about before buying and we confirmed as compatible.<\/li>\n
      • In all of these: write to us within 14 days<\/strong> of activation and we will look at it seriously.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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        When a refund is not possible<\/h2>\n
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        • After the 14-day<\/strong> window has passed.<\/li>\n
        • When the interruption comes from your connection or your device<\/strong> rather than the service \u2014 and we will help you diagnose that honestly before any decision.<\/li>\n
        • A single channel<\/strong> disappearing: channel lists change over time, this is stated before purchase, and it is not a fault in the subscription.<\/li>\n
        • Sharing your subscription details, or using them on more devices than agreed.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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          How we handle the amount<\/h2>\n
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          • Activation with the provider happens once and covers the whole term; it cannot be undone after it is completed.<\/li>\n
          • So the period already used and the activation we committed to are deducted, and whatever remains is returned to you.<\/li>\n
          • Every case is judged on its own facts, and we explain plainly how we reached the decision.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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            How to ask for a refund<\/h2>\n
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            • Message us on WhatsApp or write to support@zen4k.net<\/strong>.<\/li>\n
            • Tell us roughly when you bought, which device, and what is wrong \u2014 a screenshot helps.<\/li>\n
            • You get a reasoned answer. You are never left without one.<\/li>\n
            • If it is agreed, the money goes back the same way you paid wherever possible.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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              Your statutory rights<\/h2>\n
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              • If you are a consumer in the EU you have a 14-day right of withdrawal under law, and the value of the service already used may be deducted.<\/li>\n
              • Nothing on this page reduces that right.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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                Our role and our responsibility<\/h2>\n
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                • ZEN4K distributes and activates digital services supplied by third parties.<\/strong> We are not the owner, the operator, or the rights-holder of those services.<\/li>\n
                • The content, the channel line-up and the platform’s features are determined by the provider<\/strong> and may change or stop without reference to us and without notice.<\/li>\n
                • What we are answerable for is what we actually control: delivering your activation details, helping you get the service running, and standing by you if something breaks.<\/strong><\/li>\n
                • Service names and trademarks mentioned belong to their owners and are used to identify the product only. They imply no partnership, sponsorship or affiliation.<\/li>\n
                • None of this reduces your statutory rights as a consumer towards us as the seller \u2014 see the refund policy.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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                  Have a case to discuss?<\/h2>\n

                  Write to support@zen4k.net<\/strong> or message us \u2014 we would rather fix the problem than reach a refund at all.<\/p>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                  Refund Policy This is a digital service activated immediately \u2014 nothing ships and nothing is returned. This page explains when we give your money back, and how. Last updated: 2026-08-13. The short version Try before you pay. We set up a 24-hour trial on your own device \u2014 that is your real guarantee, because you […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/pages\/23204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/comments?post=23204"}],"version-history":[{"count":2,"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/pages\/23204\/revisions"}],"predecessor-version":[{"id":23219,"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/pages\/23204\/revisions\/23219"}],"wp:attachment":[{"href":"https:\/\/zen4k.net\/en\/wp-json\/wp\/v2\/media?parent=23204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}