Refund Policy

This is a digital service activated immediately — nothing ships and nothing is returned. This page explains when we give your money back, and how. Last updated: 2026-08-13.

The short version

Try before you pay. We set up a 24-hour trial on your own device — that is your real guarantee, because you see the service before spending anything.
If something goes wrong on our side after purchase, we consider a refund within 14 days of activation.
We deduct the days actually used and return the rest.
No online payment is taken on this site, so a refund is arranged with you directly over WhatsApp or email.

The trial first — your real guarantee

Ask for a 24-hour trial before buying and we set it up on your device.
It shows you picture quality and channel stability on your connection, in your region — the things that genuinely differ from person to person.
If it does not convince you, do not buy. That beats any refund promise.

When we refund

A fault on our side that we could not fix within a reasonable time.
Service-wide degradation affecting the subscription as a whole, not a single channel.
Activation proved impossible on a device you told us about before buying and we confirmed as compatible.
In all of these: write to us within 14 days of activation and we will look at it seriously.

When a refund is not possible

After the 14-day window has passed.
When the interruption comes from your connection or your device rather than the service — and we will help you diagnose that honestly before any decision.
A single channel disappearing: channel lists change over time, this is stated before purchase, and it is not a fault in the subscription.
Sharing your subscription details, or using them on more devices than agreed.

How we handle the amount

Activation with the provider happens once and covers the whole term; it cannot be undone after it is completed.
So the period already used and the activation we committed to are deducted, and whatever remains is returned to you.
Every case is judged on its own facts, and we explain plainly how we reached the decision.

How to ask for a refund

Message us on WhatsApp or write to [email protected].
Tell us roughly when you bought, which device, and what is wrong — a screenshot helps.
You get a reasoned answer. You are never left without one.
If it is agreed, the money goes back the same way you paid wherever possible.

Your statutory rights

If you are a consumer in the EU you have a 14-day right of withdrawal under law, and the value of the service already used may be deducted.
Nothing on this page reduces that right.

Our role and our responsibility

ZEN4K distributes and activates digital services supplied by third parties. We are not the owner, the operator, or the rights-holder of those services.
The content, the channel line-up and the platform’s features are determined by the provider and may change or stop without reference to us and without notice.
What we are answerable for is what we actually control: delivering your activation details, helping you get the service running, and standing by you if something breaks.
Service names and trademarks mentioned belong to their owners and are used to identify the product only. They imply no partnership, sponsorship or affiliation.
None of this reduces your statutory rights as a consumer towards us as the seller — see the refund policy.

Have a case to discuss?

Write to [email protected] or message us — we would rather fix the problem than reach a refund at all.